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Good features, easy setup

I recently signed up for the Omnichannel Shared Inbox feature after using another platform for a while. The setup process was surprisingly straightforward; I had our email and live chat integrated within an hour. The interface is clean and intuitive, making it easy for my team to pick up without extensive training. I really like how all communication channels, including social media, are in one place. The Automated Workflows have already saved us a lot of time on repetitive tasks, and the Canned Responses are a godsend. Reporting and Analytics Dashboard provides useful insights, though I'm still exploring all its capabilities. So far, it's a robust solution for our small business.

Decent tool, delivery was slow

I purchased the Lifetime Deal for the AI Chatbot and HelpDesk Software after checking out their 14-day free trial. Ordering was simple enough on their site. Took 4 days for the account activation email to reach me, which felt a bit long. Once I got in, the Knowledge Base Builder was intuitive to use. The AI Reply Assistant is pretty good, helps with basic queries. I had a small question about custom domains for the help center, and support responded within 24 hours. The main issue was the initial wait, but the product itself is solid for streamlining support.

So happy with AI Chatbot!

Oh my goodness, I just got the AI Chatbot and it's amazing! It was so simple to set up using a template. It's already handling so many basic questions for our customers. This is going to save us so much time. I can't wait to try out the No-Code Bot Builder next. Definitely shopping again for more features!

Good for my small business

I grabbed the Desku Omnichannel Shared Inbox a few weeks ago for my little online shop. It's been pretty good! All our emails and social media messages come into one place, which helps a lot. Setup was straightforward, and it took me maybe an hour to get everything linked up. Definitely makes things less messy than before.

Good value for small business

I was looking for a cost-effective solution for our small business customer service. The 20% off annual billing for the Omnichannel Shared Inbox really caught my eye. It felt like a solid investment compared to monthly payments. The setup was straightforward, and it's already helping us keep track of emails and social media in one place. Definitely felt worth the purchase, saved us some money upfront.

Great tool, easy to use

Got the Live Chat Software. Setup was quick. My team uses it daily. Simple to manage chats. It works well.

Feature-rich but delivery took a bit

I purchased the Desku HelpDesk Software after comparing a few options. Ordering was smooth, the website was clear about the features included in my plan. I opted for the annual billing to get the discount. The email confirmation arrived instantly. However, getting access to the full suite and setting up the custom domain help center took a few days longer than I expected, maybe 3-4 days to fully propagate and be ready to use. Once it was up, the quality of the software itself is excellent. The Ticket Management System is robust, and the internal notes feature is very handy for my team. The Reporting and Analytics Dashboard gives a good overview, though I'm still exploring all its capabilities. Customer support was responsive when I inquired about the setup delay, explaining the process. Overall, a powerful tool once it's fully implemented.

HelpDesk software is okay

I bought the HelpDesk Software and it's been pretty decent for managing customer tickets. The Ticket Management System works as expected, and the Internal Notes feature is helpful for team collaboration. However, the initial setup for our custom domain help center took a bit longer than I anticipated, requiring some back-and-forth with support to get everything aligned. It eventually worked, but it wasn't as seamless as I hoped. Overall, it's a solid tool for the price, but that one hiccup added some unnecessary friction.